When Shopping with ravenroute.com we have a strict no vapor gets left behind policy. Meaning any issues, problems, concerns or issues we got you covered! Just contact us and well do everything we can to help you out! We make it our life's mission to make your shopping experience a great one. Any tips or feedback that could make your experience shopping on our website better let us know. Were very happy to be part of your daily lives, and help people all around the world keep far from cigarettes.