FAQ

RavenRoute.com policy states that we are not able to make any changes to the orders, unless the order has not yet reached the process of shipping out.

We Are not able to cancel any orders during any time unless we are out of stock of the item you purchase due to inventory error.

Any issues at all with your order RavenRoute.com has your back!
Email us asap at support@ravenroute.com.


Please be sure to provide your order number and explicit detail on what exactly the order issue is.

Please email us at support@ravenroute.com with:
• Your order number
• Correct Shipping Address
• First and Last Name
Lastly DON’T WORRY, with RavenRoute.com you can rest assure that we will do everything we can to make things right!

We ship with USPS
first class when free shipping is selected. Usually Takes about 2 days after being shipped to get to your hands.

Orders Shipped Out with Priority Mail Usually Take 1-2 Business Days to get you after being shipped.

Once Your Order Is Shipped You will be sent a tracking number automatically so you can track exactly where you shipment is.

All orders will go out in Discreet Packaging . Meaning they will be shipped in Plain Padded envelopes with our abbreviated name VB for the Sender. RavenRoute.com =).

Yes, we ship all over the world. We would ship to other planets if we could.

Unfortunately, we do charge for international shipping! The good news is we only charge what the shipping companies charge us to keep your costs as low as possible. We are all about the customer experience.

International shipping with RavenRoute.com can take from 10 days-20 days depending on what shipping options are available for your country

RavenRoute.com return policy, we do not accept returns. The only exception to this is if the item is defective and we have to be noticed within 7 days of customer receiving the item. If you receive a defective item, please email us at
support@ravenroute.com

We do offer warranty upon checkout. This option is totally up to you, and the options are listed below:

•Break, Wear and Tear warranty - we offer up to 90 days warranty if you break any of our products you buy as far as hardware goes. This is only if you choose this option upon Checkout

•Defective Warranty - Which covers up to 6 months of anything with the product malfunctioning , or not working properly internally.

(Temporally Not Able To Until Further Notice) You are able to pick up your orders and any of our brick and mortar locations. Keep in mind that we advise you call before picking up to make sure we have in stock of your location of choice.